Refund policy
We want you to love what you ordered. If something isn't right, you can request a return within 30 days of delivery.
Eligibility
To be eligible for a return, items must be unworn, unwashed and in their original condition, with tags and packaging included. Please keep your proof of purchase.
The following items can't be returned unless they arrive damaged, defective or incorrect:
- Earrings and other pierced jewelry
- Socks, underwear, intimates and swimwear
- Hair accessories
- Items marked final sale
- Gift cards
How to start a return
Email us at info@gigazyfashion.com with your order number, the item(s) you'd like to return and the reason. We'll reply with return instructions and the return address. Items sent back without first contacting us won't be accepted.
Return shipping
For change-of-mind returns (for example, wrong size or you simply don't like it), you are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend a trackable shipping service, since we can't refund items that don't reach us.
Damaged, defective or incorrect items
Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or a full refund, including shipping, at no cost to you. In some cases we may not need the item returned.
Exchanges
The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since we approved your refund and you haven't received it, please contact us at info@gigazyfashion.com.
Order cancellations
You can cancel an order within 12 hours of placing it by emailing us. After that, the order may already be processing with our fulfillment partner and can't be cancelled, but you can return it under this policy once it arrives.